Re-Design your Customer Journeys with AI
Our AI Journey Mapping services help you transform raw customer insights into actionable strategies thanks to AI. We identify critical moments of truth, align internal processes with customer expectations, and design seamless experiences across channels. Whether analyzing current-state gaps or envisioning future-state ideals, we empower teams to prioritize empathy-driven solutions. From service blueprints to day-in-the-life scenarios, our approach ensures stakeholders collaborate effectively to enhance satisfaction, loyalty, and operational efficiency.
Journey Mapping is a strategic tool that visualizes the end-to-end experience of customers interacting with your service, product, or brand. By mapping each touchpoint—from initial awareness to post-purchase engagement—it reveals emotional highs and lows, pain points, and opportunities for improvement. This process captures the customer’s perspective, detailing their actions, motivations, and barriers at every stage, ensuring services align with their needs and expectations.​
About Pierre Mirlesse
25+ years Technology experience with HP & HPE as VP of Healthcare & Life Science
in Europe, in the US and in APJ.
Former Managing Director of Caresyntax International business.
Pierre’s areas of expertise includes business assessment, Go-To-Market design, building industry partnerships, Value Proposition assessment & re-design, P&L operational execution.
Pierre has consulted with Large Software & Services companies (Microsoft, Kyndryl & HPE),
with Mid-Sized companies (Careyntax, Optimiso group, Lexmark) as well as with Public Sector organizations (ITU & State of Geneva) to re-design their value proposition and customer journeys.
MSc in Entrepreneurship & Innovation HEC Paris.